The chances of someone coming forward with quality information depends on the case. For instance, in "No Ride Home," where the black guy never returned home after a party in rural southeast Kansas, there are people who were at the party or involved in the death & cover-up who could be inspired to come forward.
Or, take "Lady in the Lake," someone could've witnessed the woman's apprehension or her body being thrown in the river in Detroit and be inspired to come forward. Or, someone in the family or close to the family knows which family member put out the hit (assuming that's what actually happened).
Or someone in former East Germany (or wherever) might recognize the 24 year-old woman from "Death in Oslo" who was set-up to look like a suicide in the hotel in 1995.
But is solving the mystery the primary reason these stories are covered and aired? Or is it simply because the show's audience is interested in true-life mystery tales (with 99.999% not knowing any detail whatsoever of the various cases, like me)? In other words, the real-life mystery itself is the main entertainment. Having a case solved eventually is just icing on the cake.
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