Yep, it's certainly a dilemma.
I think that something else too which may have contributed to a lot of sites killing their forums and comments sections is that laws are now being introduced where online threats, racism and harassment is now becoming a prosecutable crime instead of just par for the course, and maybe these sites didn't want their names sullied with headlines about court cases springing from activity on their site.
Not too long before IMDb took the decision to close the forums, one of the members there made national headlines for being arrested under the terrorist act, for manufacturing a bomb!
He was a well known user and apparently the FBI even looked into all his online accounts to see the nature of what he had been posting, including his IMDb account. Their name was bandied around the new reports about him -- I bet IMDb hated that kind of publicity.
A year or so just after this, they closed the forums; could have been part of their decision, or stuff like it.
Again, completely understandable (and those laws are a good move, too, in my opinion) but yes, something else that limits the places where discourse can take place.
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