You have to take the scene into context. Neil is a family man and a professional who probably hasn't seen much adversity in his life(this is pure speculation on my part, I know). Then comes his days from hell. Trying to make it home for Thanksgiving, he encounters one pratfall after another and to make things worse, he's in company with a guy who is a total antithesis of himself. Del is an obnoxious, ill mannered, but somewhat likable guy so Neil doesn't mind his company. They finally reach a destination where Neil can split from Del, rent a car, and probably be home in a few hours. He thinks he's home free and as much as I can tell, when they show him on the shuttle, it's probably the first time in a long while he can finally relax. He gets dropped off and then discovers that the car he's just rented is not where it's supposed to be. This is the proverbial rug being pulled out from under him. To further exacerbate the situation, upon his discovery of the missing car, the shuttle leaves before he can re-board to go back to the desk. In his frustration he tosses his rental agreement(bad move but not fatal as we come to find out but they made it fatal for comedic reasons).
Now, leaving aside that all he had to do was wait a few minutes(these shuttles run on a schedule and one would have been alone in probably 30 minutes at the latest), he decides to walk back to the terminal. Now, I've been to Lambert. This walk is no hop, skip, and jump and he has to cross(IIRC) I-70 on foot to do so. Of course he falls and has a heck of a time walking back and when he gets to the rental desk, the woman played brilliantly by Edie McClurg, is chatting on the phone about Thanksgiving dinner and then she tells Neil, the customer, to wait for her and then becomes the target of Neil's built up frustrations. I can tell you that I've been there done that and had a similar(and I'm embarrassed to admit) tirade at a place called Miami Subs in Raleigh, NC where I had called ahead to order a couple of subs only to arrive at the store and couldn't get anyone to help get my order so I can pay to leave and this included 2 managers who blew me off. I just lost it. I didn't go on an F-bomb laden tirade but I went on about poor customer service and how this establishment had the worse customer service I've ever encountered(at the time I was employed by American Airlines as a reservations agent so I knew a thing or 2 about proper customer service). But I digress.
Neil didn't present to me the kind of person who drops F-bombs often but he was, as Jules Winfield so eloquently put it in Pulp Fiction, Neil was a mushroom cloud layin MFer, MFer. He probably thought he was speaking in tongues. But to that point it was all he can stands and he can't stands no more and simply went off. It was understandable. However, he wasn't as screwed as the clerk put it because even in 1987 there were sophisticated, working computers and she could have easily looked him up by name or CC number but since she didn't appreciate his tirade she chose to inform him that he was ass out as it may.
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