The loehmann's CEO is your typical DB CEO
The loehmann's CEO is your typical DB CEO, he wanted to go into his stores and hear how everything is great and not get real feedback. And that one supervisor who told him everything wrong with the store what does he do? He calls her negative and asks oh should I have you working for his stories.
Its funny that most of the other CEOs when they get negative feedback they try and fix the issues and make it better. She had legit points about the maniquens and the way the stores look and he had a fit.
Its probably because he designed it and was offended. People like that should not be CEOs if all they want to hear is positive things and pretend everything is great when its not.
What is the point of going undercover to get real feed back if you dont want to get it.