Exactly. It is the easiest thing in the world to sit in a different country, in a different time with different opportunities and say 'I wouldn't have done that'. I don't condone what they did but I don't also possess the surety that I would have had the bravery to do different. Yes, she applied for the job. Yes, she knew what happened at the camp. Yes, she could have made other choices. Yes, there were consequences for her for making the choice she did and I personally don't feel sorry for her for those consequences.
However, she had been offered a promotion at her previous employers and remember what happened when the train company tried to promote her? In both cases she could not accept the promotion because it would reveal that she cannot read. She moved away when the train company tried to promote her. She applied for another job when Siemens did. For all we know, there was just one other job in town that could do without having to read, at that time... be a guard. It was a legitimate, government endorsed job. Plenty of people then and now allow their governments (and media) to guide the morality of their country and of their own opinions. Wherever the OP lives, there will be examples there as there are all over.
Does that make it ok? Nope. But it does reveal further why she took the job. She needed a job. The camp was hiring. The government of the day told her it was ok to do what she did.
I don't think the film tried to make us feel sorry for her. I think they tried to show us that people who do evil things are not always powerful or deliberate in their intent. They showed a different side to the atrocities than just a powerful Nazi party member with an adoration of the party's ideals. This is important because if we believe that people who do evil things are always one type of person, we leave ourselves unable to recognise it when 'normal' people do evil (included when we may do it ourselves). It is also important to the story which attempted to investigate how Germany's younger generations could learn and live with the actions of their elders... fathers, grandfather, aunts, uncles. People they loved as family and friends and somehow had to reconcile that love with what they did (or with what they failed to do).
She was weak, allowed herself to be a victim of her circumstances and was unwilling or unable to think for herself. The world is full of people like that.
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