I believe since YS is such a manipulating conman, she was able to put on a false face that she showed to Selena and her family, but was her true self at other times.
That's why the other employees would tell Selena how badly YS had been behaving, but it was hard for Selena to believe because she had never seen that side of YS. I think I remember reading that whenever an employee would complain about her to Selena, YS had an excuse ready, claiming that person was actually the problem employee and things like that.
Since YS was managing the boutiques, she was the one who regularly reported to Selena, which would give her more access to information Selena received and more ability to manipulate that information to her own benefit. The regular staff members wouldn't be seeing Selena or frequently talking to her on the phone like YS did during performing her job duties, so Selena probably didn't have as close of a working relationship with them. That would make YS lies more believable, imo.
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