The acting is what makes the movie.

The creepiest scene for me was when the main villain's wife was feeding all of the kidnappers breakfast. It was such an ordinary every day kind of thing, enjoying pancakes. They were all being polite and friendly and sociable and just enjoying a pancake breakfast together. You build these people up in your head to be terrifying monsters and it makes them seem so ordinary.

The same feeling I get when in Nazi movies or Mafia movies when the evil villains just hang out with their family and do every day stuff like the rest of us and during that brief moment they do not at all seem like monsters or despots.

The non chalantness of that scene was very well acted too.

Absolutely. I loved the scene when Jeff was driving off the directions Billy had given him where his wife was supposedly and he got to the gate that showed the road being closed off and his reaction of "what"?! I loved that because that is the exact same reaction I would have had. I know it isn't much but I love when actors cater to minor little details. It makes the particular scene seem so much more realistic.