Why the hell does customer service always ask for some long account or order number as if you have that readily available?? - General Discussion Discussion

[–] MovieBuff224 (5053) 5 years ago

Anyone?

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[–] Moonglum9 (11311) 5 years ago

I'm guessing they are either assuming that you have some sort of statement on hand with the account info, or they are doing it as a confirmation that you are the account holder (maybe something like having to provide multiple forms of ID for things). But yes, it is annoying to have to go scrambling around to locate some paperwork.

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[–] [deleted] 5 years ago

Wasn't this same exact topic discussed on this board last week? Whenever I call a company's customer service number I do my best to have a statement with me so I have that information handy. It's not even for them, it just seems common sense that you'd get through the call quickest that way.

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[–] SoapboxQuantez08 (646) 5 years ago

^ this.

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[–] sslssg (34333) 5 years ago

I thought he'd already complained about this too.

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[–] [deleted] 5 years ago

Lol glad I'm not alone remember this...thought I was experiencing deja vu for second.

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[–] MovieBuff224 (5053) 5 years ago

Was it mine? I posted about this weeks ago but didn’t get many responses I thought if any

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[–] sslssg (34333) 5 years ago

https://moviechat.org/general/General-Discussion/5e385683d84fde57c2fe47e4/Dont-you-hate-when-they-ask-for-information-no-one-would-have-off-hand-like-your-account-or-order-number

You got some responses.

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[–] Catbookss (13664) 5 years ago

Coming soon to a message board near you: A MovieBuff224 post on The Irishman.

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[–] [deleted] 5 years ago

LOL!!

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[–] AndyKing1967 (38427) 5 years ago

Ya think?

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[–] AndyKing1967 (38427) 5 years ago

Well that didn’t take long.
https://moviechat.org/general/General-Discussion/5e4eedb5bb884e0553232287/All-of-the-Scorsese-tributes-in-the-acceptance-speeches-were-only-because-the-Irishman-was-clearly-the-best-film

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[–] Catbookss (13664) 5 years ago

😄

We don't have nearly enough threads about The Irishman. Good work, MovieBuff.

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[–] Kowalski (76313) 5 years ago

HE POSTED THE SAME TOPIC 17 DAYS AGO...I GUESS HE IS ON A 17 DAY CYCLE.

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[–] MovieBuff224 (5053) 5 years ago

I would imagine most people do not have this information readily available. I make these calls when I’m driving so it’s especially frustrating.

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[–] AndyKing1967 (38427) 5 years ago

Piss poor preparation produces piss poor performance.

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[–] MovieBuff224 (5053) 5 years ago

Bro, who keeps paper statements or even electronic statements on hand?

More importantly, why should the customer be forced to dig that shit up when it could easily be expedited by the company having a better filing system?

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[–] AndyKing1967 (38427) 5 years ago

Whenever you call a company, it’s best to try and anticipate every possible question that they may ask you and prepare accordingly. If you want less stress in your life you might as well play the game. Ultimately, it’s done for your own protection.

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[–] MovieBuff224 (5053) 5 years ago

Yeah but how practical is that when time is nil

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[–] sslssg (34333) 5 years ago

You said this the last time you brought it up. I would ask you why the hell you would call while you were driving? Do you know how many calls those people get everyday? Yeah, sure they can look things up, but by not having the proper information when you call you are making your call that much longer, and you risk not getting the information you need or the correct problem resolved. Plus you are making someone else's job that much more difficult, but I'm sure you don't care about that.

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[–] MovieBuff224 (5053) 5 years ago

No I don’t because I work in customer service and it’s not that fucking difficult to have a practical and efficient filing system. I don’t expect people to have their shit in order, why should I? It takes them 5 seconds to type in a phone number. I should mention these are mostly bull shit issues that involve me trying to fix something that someone else fucked up, so I damn sure am not wasting any more free time than I have to taking care of them, I think most people make small calls like that while driving. Otherwise they’d never get done.

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[–] AndyKing1967 (38427) 5 years ago

You aren’t going to change the way the system works so you have two choices: -
1. Make the necessary preparations for a stress free life.
2. Continue to get nowhere fast.

Guess what? My life is positively zen like.

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[–] MovieBuff224 (5053) 5 years ago

Or just create your own system and say fuck these idiots

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[–] AndyKing1967 (38427) 5 years ago

Life is too short and there are more important things to focus on.

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[–] sslssg (34333) 5 years ago

I don't know what you are calling about, so there are some big differences between calling somewhere about an order, or calling an insurance company about a claim. Even then, phone numbers change, not all accounts are kept up to date with correct addresses and phone numbers.

Again with you, it's all someone else's fault.

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[–] MovieBuff224 (5053) 5 years ago

Ok then social security numbers. It doesn’t matter what you are calling about we are shifting towards a service based economy and this is some dinosaur shit, account number are you kidding me? No one can keep track of all of those. You watch soon we will have much better and simpler unique identifiers used across all platforms. It’s already here in some places.

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[–] sslssg (34333) 5 years ago

I can.

Before I call anywhere that I'm having a problem with I take a little time to get the information that I will need. It's not really that difficult or time consuming.

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[–] [deleted] 5 years ago

Before you call them, look up the account or order number. It isn’t hard to do. Do not call a company when you are in a hurry and never call a company when you are driving. Be prepared before you call!

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[–] MovieBuff224 (5053) 5 years ago

You must be a company

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[–] Otter (24464) 5 years ago

Because that's what their computers want.

Personally, I have a very unusual last name, so I start by politely saying that they can easily look me up by name (I'm always polite at least that far). So if you get sick of that shit, change your last name to Mxyzptlk or something!

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[–] MovieBuff224 (5053) 5 years ago

Exactly, their computers want that because of the idiot higher ups who have no idea how things work on the ground level

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[–] Otter (24464) 5 years ago

Actually, the higher-ups are only aware of what costs the least at ground level. They don't actually care how much it pisses off the customer, or how inconvenient it is for the staff.

This is why I never make customer service calls if I can help it, it's a miserable and frustrating experience and if I express my feelings then it's the poor ground-level workers who have to deal with my temper.

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[–] MovieBuff224 (5053) 5 years ago

Yeah exactly

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[–] [deleted] 5 years ago

Hopefully you don’t take your frustrations out on the person taking your call.

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[–] Kowalski (76313) 5 years ago

THATS THE WHOLE POINT...THIS IS PHONE SEX CUSTOMER SERVICE HE'S COMPLAINING ABOUT AFTER ALL...

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[–] AndyKing1967 (38427) 5 years ago

Thread winner!

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[–] Gubbio (3893) 5 years ago

You have so many issues and problems.

After reading this thread, I wonder how you even cross the street by yourself. 😲

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[–] dmac8 (5050) 5 years ago

"I don't pay attention when I cross the street. Who does? I like to daydream or stare at my phone. Why don't drivers just notice this and stop so I don't have to look up? Fucking idiots."

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[–] MovieBuff224 (5053) 5 years ago

I’m just more observant, most people don’t notice how inefficiently things are done. Ignorance is bliss.

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[–] Gubbio (3893) 5 years ago

I’m just more observant, most people don’t notice how inefficiently things are done. Ignorance is bliss.

I sympathize with your angst on customer service. We all experience it.

But, if you were "observant," you'd KNOW beforehand that you were going to face a hassle, and you'd be prepared. As other have stated in this thread, you should have the appropriate info in front of you, when you make these calls, to spare yourself aggravation, if for no other reason.

If you are disorganized, don't have the info, or choose to make these calls while driving, then that's on you.

Sorry buddy, but that's the way the world works. You have to do something to help yourself -- rather than complain about something that isn't going to change. It's self-preservation.

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[–] Catbookss (13664) 5 years ago

"As other have stated in this thread, you should have the appropriate info in front of you, when you make these calls, to spare yourself aggravation, if for no other reason. [...]

You have to do something to help yourself -- rather than complain about something that isn't going to change. It's self-preservation."

Exactly. Another way of putting it is choose your battles wisely. Otherwise he'll only wear himself down and be chronically irritable.

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[–] MovieBuff224 (5053) 5 years ago

Yeah you’re right

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