I have a theory about this.
I sometimes have bouts of social anxiety where I'm just on edge dealing with people. Yet, believing in self help, I've always taken the "just work through it" approach.
I think that smartphone usage is a security blanket for people trying to avoid facing certain states of anxiety, whether we're talking about social or otherwise. For example, I have a relative who has to use GPS (from her smartphone) for everything, including just walking out and about on the streets of Manhattan. Keep in mind that Manhattan geography is mindlessly simple. But even if you don't get it, you can just look up the directions on a map before you go out. But she insisted on using GPS just to do things like walk two blocks east from the train station.
I asked her, "Why don't you just use a map," and she said something like, "I don't like the idea of getting lost." And she didn't say "lost" in the sense of, "Oh, it's so inconvenient/annoying, etc." She sounded like "lost," as in those kids from Blair Witch Project. And that's laughable because it's IMPOSSIBLE to get lost like that in Manhattan, where you simply go a little bit in the wrong direction and all of a sudden, it's like being in the middle of national park surrounded by miles of woodland. So, GPS in her case was about avoiding this heightened sense of anxiety that she experiences about entering unfamiliar territory.
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